Free COVID-19 support line for senior Australians



Senior Australians, their families and carers can now call a dedicated free call support line (1800 171 866) aimed at supporting the mental health of those impacted by the spread of COVID-19.

If you are feeling isolated, talking to someone who understands and listens was an important outlet for anybody struggling to cope as the spread of the virus creates additional pressure on individuals and communities.

This initiative is in partnership with the Council on the Ageing Australia (COTA), National Seniors Australia, the Older Persons Advocacy Network (OPAN) and Dementia Australia, the phone line will be staffed with advisers who can offer practical help and advice.

In addition, the Department is currently working to enable existing home support and home care providers to source technology-based personal monitoring systems for vulnerable Senior Australians who are self-isolating.

It builds on measures announced by the Australian Government including welfare checks for those who have suspended their home support packages and a $10 million funding injection for the Community Visitors Scheme aimed at keeping people connected.

The Minister for Aged Care said the COVID-19 phone line is a great initiative that reinforces the message of support for those in isolation, particularly if contact with family or friends is limited.

The support line will operate Monday to Friday, except public holidays, from 8.30am to 6pm.

Call the COVID-19 support line on 1800 171 866.

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